Your questions answered

1. Enter refill mode
2. Insert and turn refill key – Machine displays amount required to top up the hopper
3. Make a note of the refill meter readings located on the top right of the machine
4. Refil £1 coins therough the coint slot – The amount required to top up the hopper on centre display will reduce with each coin refilled therough the coin mechanism.
5. Check refill meter has moved – If not, or the top up amount required is not reducing, check: the refill key is turned, check for jammed coins and that coins are not in the payout tray – place a service call if required.
6. Record refill meter reading when finished – Make a note of the refill meter readings when you have finished inserting coins.
7. Check amount refilled agrees with reading – I.E. £20 to top up hopper.  Meter reading at start 05540 meter reading at finish 05740.  200 divided by 10p unit = £20

This is one of the most common calls we receive after “not paying out”. Modern Quiz machines (SWPs) are computer based; nearly all of them run some form of Windows operating software, and just like your PC at home, they freeze up and stop responding.

The best solution to this is a simple.

• Turn the power off
• Count to 10
• Turn the power back on.

This will fix most coin handling or frozen touch screen problems.
But if the problem reoccurs just give our service line (01299 827559) a call and one of our trained engineers will attend site.